Please
find below answers to frequently asked questions, if
this does not help you with your query please do not
hesiatate to contact
us. |
Q |
Where
are all the Western Winner Show Clothes made ? |
A |
All
the show clothes are designed and made in the UK to
a high standard |
|
Q |
Are
Western Winner Show Clothes one off items? |
A |
There
are only 3 identical garments made of any one item to
help preserve the exclusivity of the range. |
|
Q |
Are
all the Western Winner Show Clothes washable or do some
have to be dry cleaned ? |
A |
All
Western Winner Show Clothes can be washed. A cold hand
wash is strongly recommended, and different colours
should be washed separately. Even a 30 degree wash is
too hot. Washing instructions are given with each garment. |
|
Q |
How
robust are Western Winner Show Clothes? |
A |
These
beautiful garments are designed and made with the show
ring in mind, therefore they are not safety garments
or everyday wear. They should be treated with care to
make sure they continue to look fabulous ! |
|
Q |
Can
you make show clothes in bigger sizes? |
A |
Yes,
we can make all our show clothes in sizes 6 through
to size 24 and can also adjust if necessary to fit you.
For example some people may be a size 14 shoulder but
need just a little more around the middle, but the next
size up would be too big - this is no problem once we
know your size. |
|
Q |
Can
you make a garment to fit specific measurements ? |
A |
We
can accommodate minor adjustments to the standard range,
and recommend you measure yourself using the measurement
guide shown on the web site before ordering. There is
currently no charge for this service, and once the garment
is made no refunds will be possible. |
|
Q |
Can
Western Winner Show Clothes make bespoke outfits ? |
A |
Yes
we can, but it would be expensive because of the time
involved. However, we plan to offer this soon, for those
adults who need to have something special ! |
|
Q |
Why
are there no men's clothes in the range ? |
A |
We
have decided to concentrate on ladies tops only for
the 2008 collection. |
|
Q |
If
I buy a standard sized Western Winner garment and wish
to return it can I send it back and receive a full refund
? |
A |
Under
Western Winner Guarantee you are able to return a garment
that either doesn't fit (if it was a standard size),
didn't match your horse or even if you simply didn't
like it, provided it is returned by Royal Mail Special
Delivery in immaculate condition, within 7 days and
with all the Western Winner Show Clothes tags intact.*
This guarantee will not affect your statutory rights.
If these conditions are met then a full refund will
be given. |
|
Q |
Can
I return a Western Winner garment that has been altered
from the standard size ? |
A |
We
are unable to offer a refund if a garment has been made
with any alterations to the standard size. |
|
Q |
What
happens if I buy a shirt that is not available ? |
A |
A
full refund will be made immediately if we cannot deliver
a particular order. This could be because of an unforseen
problem in production and due to the number of shirts
made in any one style/colour. |
